Flora Centre Hotel & Spa

The staff at this hotel are so professional and willing to help. Some of the best people! All of the reviews that mention the helpfulness of Miss Anna are correct - she is a huge asset to the hotel. She made our stay in Hanoi so memorable, and it was lovely getting to know her a little. The hotel rooms are quite small, as are most in the old quarter, but it is a great hotel for exploring Hanoi. We really enjoyed our time at this hotel.

Location is excellent

The staff is very friendly and helpful: the boys and girls at the reception, the restaurant staff. The hotel is clean and very close to many good restaurants and touristic points Anna was very very helpful and friendly. She booked us two wonderful tours, Ninh Binh and Ha Giang. She is very client oriented and wants the best for her clients. She also arranged the train tickets for us. Big thank you, Anna!

The reception staff! Especially mentioning Jenny who hjelps with booking of trips, activities and general information, and manager, Lincoln, who were so helpful, knowledgeable, flexible, friendly and utterly professional every single day of our week long stay at Flora. It was Aldo a pleasure to be meg by doorboys Tho and Hieu leaving and entering the hotel, and they too were very helpful with anything we might need. The Hotel is smal, cozy and comfortable. The roms are small, but have everything you need: Comfortable beds, good water pressure in the shower and good AC. Hanoi is hot and humid in July! Breakfast options are limited, but has everything you need for a taste and healthy breakfast in a pretty environment. The kitchen staff was not half as charmimg as the rest of the staff, I have to say, but not to the extent that it bothered us. The hotel is situated close to the lake, in the middel of everything, withing walking distance of most attractions. I recommend getting up early to walk along the lake and see the locals danse and exercise from 6-7:30, before the heat sets in. So beautiful!

The staff were very welcoming and accommodating. We arrived several hours late and just after Typhoon Yagi had hit HaNoi. In the circumstances a little water on the floor of our room was of no consequence. We had a bed! When our air con wasn't working we were shifted to another room with functioning AC immediately. Staff were always positive and helpful.